Severe Storms and Flooding Assistance Available

Wednesday, June 05 at 09:00 AM
Category: Arvest News

Arvest Bank has announced accommodations for our customers affected by the recent severe storms and flooding in many of the communities we serve. Because we understand the uncertainty caused by such conditions, including interruptions to income, we have established a Special Assistance Customer Care hotline for our customers who need help with their accounts or loans during this time.

If you have concerns about your accounts or ability to pay on a loan related to the recent severe storms and flooding, please call this dedicated line during normal business hours:

Arvest Special Assistance Customer Care: (877) 483-2940.

An associate will walk you through specific accommodations available to Arvest customers.

  • ARVEST MORTGAGE CUSTOMERS: Arvest is suppressing credit reporting, waiving late fees, helping with hazard claims and offering payment assistance including forbearance. In addition to calling (877) 483-2940, mortgage customers can visit our website to learn more about hazard claims and hardship assistance. Options will vary based on loan type and investor guidelines. 
  • PERSONAL LOANS (AUTO, HOME EQUITY, DEBT CONSOLIDATION, ETC.): Arvest is offering payment deferrals for existing loans based on situation and need. In addition, Arvest is presenting 0.0% APR consumer loan, waiving origination fees and extending the first payment due date. Affected customers are encouraged to call (877) 483-2940 to discuss options.
  • CONSUMER AND BUSINESS CREDIT CARD CUSTOMERS: Arvest is offering payment deferrals. Affected customers are encouraged to call (877) 483-2940.
  • CHECKING ACCOUNT HOLDERS: Arvest is refunding account insufficient funds and overdraft fees for qualifying customers, when applicable. To request these refunds, please call (877) 483-2940.
  • BUSINESS OR COMMERCIAL LOANS: Please contact your local Arvest banker for personalized assistance.

At Arvest we are committed to helping our customers through this challenging time. If you have questions about any of the above accommodations or your eligibility, please do not hesitate to call (877) 483-2940. 

Tags: Arvest, Lending and Financing
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